Keeping your office equipment running smoothly is our priority, and we take pride in supporting our customers with reliable remote and on-site service.
Keeping your office equipment running smoothly is our priority, and we take pride in supporting our customers with reliable remote and on-site service.
Have a question about the operation of your photocopier or printer? Our help desk staff can quickly and efficiently provide answers so that you can get back to more important matters.
Need on-site support to fix a problem with one of your machines? Our expert technicians can be at your office within hours to carry out maintenance or repair work.
Respond quickly, deliver professional service and fix problems the first time. Our manufacturer-trained technicians have the expertise to rapidly assess and address equipment problems, ensuring minimal disruption to the operation of your business. If you encounter any of the following issues, Com Pro is ready to help:
While many of our customers enjoy the peace of mind that comes with a Com Pro service agreement, we are also happy to provide service on a case-by-case basis. Depending on the problem you are facing, our technicians can provide remote or on-site service, with charges based on materials and time.
If you are an existing customer and require remote or on-site service, please visit our Support Page to request service.
If you are new to Com Pro and require service, contact us now to speak with a member of the Com Pro support team.
Com Pro’s onsite IT support provides hands-on, immediate assistance for complex hardware issues, network setups, server installations, and other physical infrastructure needs. Key benefits include:
This service is ideal when remote access isn’t possible or when in-person troubleshooting is required.
Choose onsite IT support if your business:
Many businesses benefit from a hybrid model—using remote helpdesk for daily support and onsite services when needed.
Remote helpdesk can resolve 80–90% of IT issues, including:
However, hardware failures, cabling work, and physical installations still require onsite support. Com Pro offers both services so you’re always covered.
Yes, onsite support typically costs more due to travel time, technician dispatch, and time spent on-site. However, it adds value by solving physical issues that remote support can’t address.
Com Pro offers flexible packages—you can use remote helpdesk for most tasks and call in onsite support only when required, optimizing your IT spend.
Onsite services involve a technician visiting your location to handle physical tasks like hardware setup, repairs, or network installations. It’s ideal for issues requiring hands-on support and ensures personalized service for businesses with in-office infrastructure or equipment needs.
Remote services are provided virtually, allowing technicians to access your systems over the internet to resolve software issues, perform updates, or offer real-time helpdesk support. It’s fast, cost-effective, and ideal for addressing most everyday IT problems without needing a physical visit.
