Who We Are
Why Com Pro
Com Pro Managed Business Solutions is committed to improving your office workflow and productivity through best-in-class office equipment, IT Services, and expert customer support.
Better Workflow and Productivity.
Everything we do is motivated by our care for customers. Com Pro Managed Business Solutions is committed to improving your office workflow and productivity through best-in-class office equipment, IT Services, and expert customer support. That’s why we offer an all-inclusive, all-in-one service for your Managed Print and Managed IT.
Wouldn’t it be nice to make only one phone call if you need IT or Print support?
Com Pro is one of the few local companies to support both IT and Print. And we care because we are local. We understand local businesses. We understand local industries. And our help desk is also 100% local, so your customer service is more personalized, and our response times are faster than providers who outsource their Tech Support.
Just need stand alone IT or Print Programs?
You can select from a variety of Service Plans that offer stand alone services for both IT and Print. There are many to suit different budgets and sizes of companies, from one-man offices to multilevel corporations.
Contact us today and make office life simple, so you can focus on getting business done!
Our Commitment to Quality
We know that the best machines in the world will see their performance suffer without regular and reliable servicing. We also know that even the best technicians will struggle to keep your office humming along if you rely on low-quality machines.
It’s also a full-time job to keep pace with changing technology. Your office IT should never be a hindrance to your business, and it should never take away from your staff’s ability to serve your customers.
The best IT support is seamless, easy to access and should sustain your daily operations. Professional IT management ensures that all your hardware, software and information systems work smoothly, and are the best quality and best fit for your organization.
Our Commitment to Customers
In the end, our business comes down to a few simple things: high-quality office equipment, the most efficient and helpful IT solutions, and expert technicians delivering speedy service.
Our commitment is to you. And our service model is built on trusted relationships with happy customers. That’s why we seek the best outcomes for all our stakeholders, and we go the extra mile to make sure that happens.
With Com Pro as your Managed Print and IT Services provider, you can improve your business productivity, security, and workflow, by having everything from your IT infrastructure to your print devices managed by ONE provider. Get the advantage of ONE company proactively monitoring all your office devices and your IT network.
Our Core Values
CARE is the foundation of our core values. We care deeply about our employees, our partners, our customers and our community, and everything we do stems from our desire to see the best outcomes for all our stakeholders.
You have many options for IT and office equipment service providers. Here are a few of the benefits to working with Com Pro:
- We are locally owned, which means all of our support staff are located in our Vancouver and Surrey offices.
- Both IT and Print can be managed by a local service provider, with a local support desk.
- Because we are independent of software and hardware manufacturers, we have the freedom to recommend the best products and services for your business’ needs.
- Independently owned and based in Surrey and Vancouver BC, we’ve been building strong customer relationships across the Lower Mainland since 1998.
- With local service and support teams and a local warehouse, we respond quickly to all requests for service, parts and administrative assistance.
- We believe in accountability and transparency, so we provide direct access to our President, Mitch Clancey, and Vice President, Mike Hamfelt.
- Our expert technicians are manufacturer-certified by our office equipment partners, which means they know your machines inside out.
- We use advanced software to monitor the health of your IT infrastructure and office equipment, which helps us prevent problems before they arise.
- Our team includes two Lean Greenbelt Champions who are constantly working on projects to improve our customer experience.
- We openly share our performance metrics, which encourages us to continuously raise the bar for response time and customer satisfaction.
We are always looking for ways to serve you better. That’s why Com Pro invests heavily in behind-the-scenes systems and processes to deliver better customer support, including:
- Remote equipment diagnostics, automated network infrastructure and print meter reporting
- An automated dispatching system for our technicians
- An SQL-based ERP/CRM solution for improved customer management
- Constantly investing in our employee skills through professional development
Com Pro has been supporting businesses across the Lower Mainland since 1998. Collectively, our team has 100+ years of experience providing managed IT and Print Solutions to customers in nearly every industry, including:
- Legal and insurance
- Real estate and property management
- Architecture, engineering and construction
- Educational services
- Healthcare
- Government
- Financial services and accounting
- Distribution and manufacturing
- Transportation, auto industry and logistics
- Advertising and design
- Not-for-profit
Our commitment to care includes:
Integrity
We strive to do the right thing, every time.
Service
We go the extra mile to deliver exceptional service.
Leadership
We believe in accountability and leading by example, both in our company and our industry.
Transparency
We build open, honest relationships, and we admit when we make a mistake.