We are pretty darn lucky here in our office. Our ability to call on our service technicians at a moments notice is pretty awesome. Just last week we had an issue with the fax component of our MFP (Multi-Function Printer) so we called up our service manager, and within 10 minutes viola – it was corrected.
Now we totally get that you don’t have that luxury of having a service technician that knows your printers right there in the office. But when you call on us to help with issues on your machine we GUARANTEE a service response within 4 hours!
We couldn’t do that without an amazing team of service techs that know your printer inside and out. They work really hard on reducing your down time when a printer goes down, and if they can’t repair the issue right away, we offer a replacement machine in the interim for your convenience. If you ask us, that is one of the best reasons to be on a Managed Print Service (Service Contract) with Com Pro; the service calls are completely FREE.
Here is a quick reference info-graph on how service calls are handled: