You may have noticed, or you may begin to experience issues with the scan to email feature on your multi-function device, this may be caused by Microsoft Office 365 migrating to a more secure protocol.

We have become aware of customers having issues with the latest update from Microsoft for Office 365 and it could potentially affect you.

What to do if you encounter the issue occurring:

OPTION 1 – Contact your IT/Network Support to help assist in resolving the issue
(Don’t have IT Support? Reach out to us and we can put you in contact with our Technology Partner, Syncronet, for IT Services)

OPTION 2 – If step 1 isn’t an option, call us at 604-574-8623 and speak with one of our qualified technicians where they can advise you on different options to address the problem. You may also fill out an online service request HERE and our team will reach out to you directly.

We understand that this may cause disruption and inconvenience to your office. Our team is here to help, along with provide you solutions when instances such as this occur.

Thank you,

The Service Team at